Turnover is costly, especially when your most talented people leave, since they are the most recruited, the hardest to replace and may take top performers or customers with them. This 90-minute stay interviews training shows managers how to keep them.
Managers account for most of the variance in engagement and retention, and many employees leave their boss rather than their job. Building trust is the single biggest lever a manager has, and stay interviews are a direct way to do it.
You'll learn what stay interviews are and aren't, how to start a program, how often to hold them, core questions and probes, how to close the conversation and how to follow through with an action plan.
WHY SHOULD YOU ATTEND?
Stay interviews re-recruit your talent by finding out why people stay and what might make them leave. They make employees feel valued, strengthen or repair manager relationships, identify needs that shape a better employee experience and help prevent exit interviews.
The webinar suits anyone with leadership, management or supervisory responsibility.
AREA COVERED
Stay interview basics
- The objectives of stay interviews
- What stay interviews are and what they are not
- Steps in starting a stay interview program
Conducting stay interviews
- Frequency and length
- Techniques and skills
- Core stay interview questions
- Sample issues and related probes
- Closing a stay interview
Following through
- Components of a stay interview action plan
- Stay interview cautions
- The three-step process for retaining employees
LEARNING OBJECTIVES
- Explain the objectives of stay interviews and how they differ from other conversations
- Launch a stay interview program step by step
- Plan the frequency and length of stay interviews
- Ask core questions and probe employee issues effectively
- Close a stay interview and build an action plan
- Apply the three-step process for retaining employees
WHO WILL BENEFIT?
Anyone with leadership, management, or supervisory responsibility.
Stay interviews re-recruit your talent by finding out why people stay and what might make them leave. They make employees feel valued, strengthen or repair manager relationships, identify needs that shape a better employee experience and help prevent exit interviews.
The webinar suits anyone with leadership, management or supervisory responsibility.
Stay interview basics
- The objectives of stay interviews
- What stay interviews are and what they are not
- Steps in starting a stay interview program
Conducting stay interviews
- Frequency and length
- Techniques and skills
- Core stay interview questions
- Sample issues and related probes
- Closing a stay interview
Following through
- Components of a stay interview action plan
- Stay interview cautions
- The three-step process for retaining employees
- Explain the objectives of stay interviews and how they differ from other conversations
- Launch a stay interview program step by step
- Plan the frequency and length of stay interviews
- Ask core questions and probe employee issues effectively
- Close a stay interview and build an action plan
- Apply the three-step process for retaining employees
Anyone with leadership, management, or supervisory responsibility.