Gossip, rumors, bad attitudes and jealousy drag down morale, self-esteem, teamwork and productivity. When uncivil or toxic behavior spreads, managers are often tempted to ignore it or give in, but tolerating it only makes it worse.

This 90-minute webinar on fostering a culture of respect shows how to neutralize workplace gossip and put a system in place so it doesn't return, starting with zero tolerance and workplace reprimands.

You'll learn how to stop blaming, griping, pessimism and buck-passing, keep your own emotions under control, and manage disruptive and destructive behavior. The session also covers the four types of problem employees, forms of bullying, transparency as a defense against the rumor mill, and the DISC personality profile.

WHY SHOULD YOU ATTEND?

Trust and engagement matter. When bad behavior goes unchecked, your reputation and business results suffer. This session draws on more than 40 years of hands-on leadership and client work to explain why it happens and how to control it.

It is for anyone who has to deal with HR issues caused by poor interpersonal skills, from managers and supervisors to HR professionals.

AREA COVERED

• How managers unintentionally reward negative and destructive behavior
• Steps to keep full control of the situation
• The four types of problem employees and how they become a problem
• Turning gossip and the grapevine around to empower employees
• Spotting when someone is lying and how to confront it
• Focusing on the behavior you see rather than the attitude behind it
• Identifying the forms of bullying you need to control
• Topics that should not be discussed at work
• Stopping the rumor mill early with a policy of transparency
• Why people make off-side or inappropriate comments to push your buttons
• The DISC personality profile and why people act as they do
• Controlling the unwritten office rules that create a negative culture
• Techniques for when employees blame others or deny responsibility

LEARNING OBJECTIVES

• Recognize how managers can unintentionally reward destructive behavior
• Identify the four types of problem employees and the forms of bullying to control
• Turn gossip and the grapevine into more empowered communication
• Detect lying and confront it, focusing on behavior rather than attitude
• Use transparency to stop rumors before they start
• Apply the DISC profile to understand how people behave
• Respond effectively when employees blame others or deny responsibility

WHO WILL BENEFIT?

• Anyone who has to deal with HR issues relating to poor interpersonal skills. The bonus to this webinar are the leadership, engagement resources provided at the wrap up.