The CFPB's debt collection rules change how collectors contact consumers who owe a debt. This 60-minute CFPB debt collection rules webinar explains what the rules require and how they affect your collection practices.
The rules limit how many calls a collector can make each week, address communication by email and text message, and call for disclosures at the start of the collection process.
The session reviews the generally applicable provisions, the provisions for FDCPA-covered debt collectors, miscellaneous provisions and future debt collection rulemaking, along with the rights of both businesses and consumers.
WHY SHOULD YOU ATTEND?
These rules have a major effect on how and when consumers can be contacted about a debt, and failing to comply can have serious consequences for a business.
The session suits compliance and risk officers, lenders, operations staff, branch managers and assistants, customer service reps, collectors, trainers and regulatory attorneys or in-house counsel.
AREA COVERED
- Overview of the CFPB debt collection rules
- Generally applicable provisions
- Provisions for FDCPA-covered debt collectors
- Future debt collection rulemakings
- Miscellaneous provisions
LEARNING OBJECTIVES
- Explain how the CFPB rules change consumer contact in debt collection
- Apply the limits on weekly collection calls
- Follow the rules for contacting consumers by email and text
- Provide the required disclosures at the start of collection
- Describe business and consumer rights under the rules
WHO WILL BENEFIT?
- Compliance officers
- Lenders
- Operations personnel
- Branch managers
- Assistant branch managers
- Customer service reps
- Risk officers
- Collectors
- Trainers
- Regulatory attorneys/In house counsel
These rules have a major effect on how and when consumers can be contacted about a debt, and failing to comply can have serious consequences for a business.
The session suits compliance and risk officers, lenders, operations staff, branch managers and assistants, customer service reps, collectors, trainers and regulatory attorneys or in-house counsel.
- Overview of the CFPB debt collection rules
- Generally applicable provisions
- Provisions for FDCPA-covered debt collectors
- Future debt collection rulemakings
- Miscellaneous provisions
- Explain how the CFPB rules change consumer contact in debt collection
- Apply the limits on weekly collection calls
- Follow the rules for contacting consumers by email and text
- Provide the required disclosures at the start of collection
- Describe business and consumer rights under the rules
- Compliance officers
- Lenders
- Operations personnel
- Branch managers
- Assistant branch managers
- Customer service reps
- Risk officers
- Collectors
- Trainers
- Regulatory attorneys/In house counsel