Frontline staff are a financial institution's first line of defense, yet many don't know why they ask BSA questions. This 60-minute Bank Secrecy Act training shows how to teach them what to ask, when and why.
You'll work through Currency Transaction Report (CTR), Monetary Instrument Log (MIL) and Suspicious Activity Report (SAR) scenarios with sample questions and responses. The session also covers the frontline's responsibilities, balancing customer service with protecting the bank, and updating customer information.
It shows how reviewing account history can help staff recognize possible SAR situations, and how to build a stronger relationship between the frontline and the back office.
WHY SHOULD YOU ATTEND?
Poorly trained frontline staff can do serious damage to an institution, while a well-trained frontline supports a strong back office BSA department. Staff usually know when to question CTR and MIL transactions but are less sure about suspicious activity.
This session suits district and branch managers, teller supervisors, compliance managers, frontline staff, risk officers and operational managers at banks, credit unions and other financial institutions.
AREA COVERED
- Responsibility of the frontline
- Customer service vs. protecting the bank
- Updating customer information
- CTR scenarios and questions
- MIL scenarios and questions
- SAR scenarios and questions
- Why it matters, from a frontline perspective
- Building a stronger relationship between frontline and back office
LEARNING OBJECTIVES
- Explain the frontline's role in BSA compliance and why the questions matter
- Balance good customer service with protecting the institution
- Ask the right questions in CTR and MIL scenarios
- Use account history to recognize possible SAR situations
- Keep customer information up to date
- Strengthen communication between frontline and back office BSA staff
WHO WILL BENEFIT?
- District Bank/Credit Union/Financial Institution Managers
- Branch Managers
- Teller Supervisors
- Compliance Managers
- Front Line Staff
- Risk Officers
- Operational Managers
Poorly trained frontline staff can do serious damage to an institution, while a well-trained frontline supports a strong back office BSA department. Staff usually know when to question CTR and MIL transactions but are less sure about suspicious activity.
This session suits district and branch managers, teller supervisors, compliance managers, frontline staff, risk officers and operational managers at banks, credit unions and other financial institutions.
- Responsibility of the frontline
- Customer service vs. protecting the bank
- Updating customer information
- CTR scenarios and questions
- MIL scenarios and questions
- SAR scenarios and questions
- Why it matters, from a frontline perspective
- Building a stronger relationship between frontline and back office
- Explain the frontline's role in BSA compliance and why the questions matter
- Balance good customer service with protecting the institution
- Ask the right questions in CTR and MIL scenarios
- Use account history to recognize possible SAR situations
- Keep customer information up to date
- Strengthen communication between frontline and back office BSA staff
- District Bank/Credit Union/Financial Institution Managers
- Branch Managers
- Teller Supervisors
- Compliance Managers
- Front Line Staff
- Risk Officers
- Operational Managers