Bad attitudes, jealousy, gossip and disruptive behavior drag down morale, teamwork and productivity. Ignoring toxic behavior or giving in to it doesn't work. This 90-minute webinar shows managers how to neutralize a negative workplace and keep the problems from coming back.

You'll learn how managers can accidentally reward harmful behavior, the four types of problem employees, how to identify all forms of bullying and how to stop the rumor mill with a policy of transparency. The session also covers zero tolerance and reprimands, spotting when someone is lying, handling blame and denial, and using the DISC personality profile to understand behavior.

It also looks at building respect through a language of caring so employees become more solution oriented.

WHY SHOULD YOU ATTEND?

Rude, disengaged or troubled employees cost a business more than it can afford, and a culture that tolerates bad attitudes is not acceptable. Often an employee's attitude comes from how they are treated at work, so managers need to look at their own role as well.

This session suits any manager facing harassment, gossip, bullying or other toxic behavior who wants to restore emotional control, trust, engagement and creativity.

AREA COVERED

• How managers inadvertently reward harmful behavior
• Steps to keep control of the situation
• The four types of problem employees and how they become a problem
• Turning around gossip and the grapevine to empower employees
• Telling when someone is lying and confronting them
• When to focus on the behavior rather than the attitude behind it
• Identifying the forms of bullying you need to control
• Topics that should not be discussed at work
• Stopping the rumor mill with a policy of transparency
• Why people push your buttons with inappropriate comments
• The DISC personality profile and what it reveals about behavior
• Controlling unwritten office rules that create a negative culture
• Techniques for when employees blame others or deny responsibility

LEARNING OBJECTIVES

• Recognize how managers may reward destructive behavior without meaning to
• Identify the four types of problem employees and the forms of bullying
• Stop gossip and rumors with zero tolerance and transparency
• Confront dishonesty, blame and denial calmly
• Use the DISC profile to understand and respond to behavior
• Build respect, trust and engagement through a language of caring

WHO WILL BENEFIT?

This webinar is perfect for anyone with a disruptive company culture of harassment, gossip, bullying, or toxic behavior.

Bonus: Complimentary Resources

• Several will be offered at the conclusion of the session from 
• e-books to articles on conflict resolution and engagement.