Emotional intelligence (EI) covers how well you recognize and manage your own emotions, respond to other people's, and build working relationships. This introductory 60-minute emotional intelligence webinar shows how to put those skills into practice.
Developing self-awareness tends to raise productivity and job satisfaction, and leads to clearer communication, more empathy and better rapport. Using practical examples, you'll learn to connect with others, manage stress and find what triggers you.
The session walks through the 12 signs of emotional intelligence, emotional hijacking, self-management, self-motivation, empathy and social awareness, including group interactions and positive listening.
WHY SHOULD YOU ATTEND?
Strong EI skills help individuals and teams through difficult situations. This session introduces the field and identifies practical steps for recognizing the 12 signs of emotional intelligence and developing your own.
It suits senior HR executives and HR leaders, senior executive team members, directors, coordinators and supervisors, and anyone leading leadership or culture change.
AREA COVERED
Introduction to emotional intelligence
- What emotional intelligence is and why it matters
- Recognizing behaviors associated with emotional intelligence
- The 12 signs of being emotionally intelligent
What is emotion
- How emotional hijacking takes place
Self-management
- Taking advantage of optimism
- Managing anger
Self-motivation
- Motivating yourself
Empathy
- Empathic communication with others
Social awareness
- Having effective group interactions
- Listening positively
LEARNING OBJECTIVES
- Define emotional intelligence and explain its value at work
- Identify the 12 signs of emotional intelligence
- Recognize emotional hijacking and the triggers behind it
- Use optimism and anger management for self-management
- Motivate yourself and communicate with empathy
- Improve group interactions and listening
WHO WILL BENEFIT?
Anyone who wants to maximize their business relationships for continued success increases their self-awareness and emotional management through emotional intelligence skills.
- Senior HR executives
- HR leaders
- Members of the senior executive team
- Directors, coordinators, and supervisors
- Anyone leading and driving leadership and organizational culture transformation
Strong EI skills help individuals and teams through difficult situations. This session introduces the field and identifies practical steps for recognizing the 12 signs of emotional intelligence and developing your own.
It suits senior HR executives and HR leaders, senior executive team members, directors, coordinators and supervisors, and anyone leading leadership or culture change.
Introduction to emotional intelligence
- What emotional intelligence is and why it matters
- Recognizing behaviors associated with emotional intelligence
- The 12 signs of being emotionally intelligent
What is emotion
- How emotional hijacking takes place
Self-management
- Taking advantage of optimism
- Managing anger
Self-motivation
- Motivating yourself
Empathy
- Empathic communication with others
Social awareness
- Having effective group interactions
- Listening positively
- Define emotional intelligence and explain its value at work
- Identify the 12 signs of emotional intelligence
- Recognize emotional hijacking and the triggers behind it
- Use optimism and anger management for self-management
- Motivate yourself and communicate with empathy
- Improve group interactions and listening
Anyone who wants to maximize their business relationships for continued success increases their self-awareness and emotional management through emotional intelligence skills.
- Senior HR executives
- HR leaders
- Members of the senior executive team
- Directors, coordinators, and supervisors
- Anyone leading and driving leadership and organizational culture transformation