Emotional intelligence is the ability to recognize and manage your own emotions, read other people's emotions and respond well, and form strong working relationships. This 60-minute emotional intelligence training is an introduction to the field.
Greater self-awareness supports productivity and job satisfaction, and can improve communication, empathy and rapport with colleagues. You'll learn what an emotion is, how emotional hijacking happens and how to spot the triggers that set you off.
Through practical applications, the session covers self-management, optimism, managing anger, self-motivation, empathic communication, group interactions and positive listening.
WHY SHOULD YOU ATTEND?
EI skills help you and your team handle difficult situations. Emotionally intelligent people are self-aware and alert to verbal and non-verbal signals, which makes them better communicators and relationship builders. EI applies to anyone in any setting, and it has been shown to matter even more than IQ for success.
The session suits anyone who wants stronger business relationships through better self-awareness and emotional management.
AREA COVERED
Introduction to emotional intelligence
- What emotional intelligence is and why it matters
- Behaviors associated with emotional intelligence
- The 12 signs of being emotionally intelligent
- Why EI can matter more than IQ
Emotions
- What an emotion is and how emotional hijacking happens
Self-management
- Using the power of optimism
- Managing anger effectively
Self-motivation
- How to motivate yourself
Empathy
- Communicating with empathy
Social awareness
- Effective group interactions
- Listening positively
LEARNING OBJECTIVES
- Explain what emotional intelligence is and why it matters at work
- Recognize the 12 signs of being emotionally intelligent
- Describe how emotional hijacking happens and identify your triggers
- Manage anger and use optimism to stay in control
- Communicate with empathy and listen positively
- Interact more effectively in groups
WHO WILL BENEFIT?
Anyone who wants to maximize their business relationships for continued success by increasing their self-awareness and emotional management through emotional intelligence skills.
EI skills help you and your team handle difficult situations. Emotionally intelligent people are self-aware and alert to verbal and non-verbal signals, which makes them better communicators and relationship builders. EI applies to anyone in any setting, and it has been shown to matter even more than IQ for success.
The session suits anyone who wants stronger business relationships through better self-awareness and emotional management.
Introduction to emotional intelligence
- What emotional intelligence is and why it matters
- Behaviors associated with emotional intelligence
- The 12 signs of being emotionally intelligent
- Why EI can matter more than IQ
Emotions
- What an emotion is and how emotional hijacking happens
Self-management
- Using the power of optimism
- Managing anger effectively
Self-motivation
- How to motivate yourself
Empathy
- Communicating with empathy
Social awareness
- Effective group interactions
- Listening positively
- Explain what emotional intelligence is and why it matters at work
- Recognize the 12 signs of being emotionally intelligent
- Describe how emotional hijacking happens and identify your triggers
- Manage anger and use optimism to stay in control
- Communicate with empathy and listen positively
- Interact more effectively in groups
Anyone who wants to maximize their business relationships for continued success by increasing their self-awareness and emotional management through emotional intelligence skills.