Rudeness costs businesses millions each year, and while knowledge and technology keep advancing, basic social values that affect the bottom line are slipping. This 60-minute workplace civility training tackles the growing problem of incivility at work.
You'll learn what civility is, why it matters to a company, and its typical causes and effects, including at least three behavioral indicators. The session covers the costs of incivility, the rewards of a civil workplace for productivity and retention, and which behaviors count as uncivil.
It also teaches practical etiquette, such as greetings, respect, involvement and political correctness, skills for diagnosing uncivil behavior, facilitative communication and ways to build civility into the organization.
WHY SHOULD YOU ATTEND?
Managers and employees need a shared, specific understanding of respectful words and behavior, and of how perceived respect affects organizational performance.
This session suits recruiters, managers, supervisors and employees who want a more respectful and productive workplace.
AREA COVERED
- Definition of civility, its causes and behavioral indicators
- The costs of incivility
- The rewards and benefits of civility in the workplace
- Practicing basic workplace etiquette
- Behaviors that can be considered uncivil
- Diagnosing the causes of uncivil behavior
- Facilitative communication skills
- Ways organizations can systematize civility
LEARNING OBJECTIVES
- Define civility, explain its causes and name at least three behavioral indicators
- Describe the costs of incivility and the rewards of civility at work
- Practice workplace etiquette, including greetings, respect, involvement and political correctness
- Explain how a civil workplace raises productivity and retention
- Diagnose the causes of uncivil behavior
- Use facilitative communication skills
WHO WILL BENEFIT?
- Recruiters, Managers, Supervisors and employees
Managers and employees need a shared, specific understanding of respectful words and behavior, and of how perceived respect affects organizational performance.
This session suits recruiters, managers, supervisors and employees who want a more respectful and productive workplace.
- Definition of civility, its causes and behavioral indicators
- The costs of incivility
- The rewards and benefits of civility in the workplace
- Practicing basic workplace etiquette
- Behaviors that can be considered uncivil
- Diagnosing the causes of uncivil behavior
- Facilitative communication skills
- Ways organizations can systematize civility
- Define civility, explain its causes and name at least three behavioral indicators
- Describe the costs of incivility and the rewards of civility at work
- Practice workplace etiquette, including greetings, respect, involvement and political correctness
- Explain how a civil workplace raises productivity and retention
- Diagnose the causes of uncivil behavior
- Use facilitative communication skills
- Recruiters, Managers, Supervisors and employees