Conflict is bound to happen when people with different backgrounds and work styles share a goal. A recent study found that 85% of employees have dealt with workplace conflict, which can disrupt work, cut productivity, derail projects and raise absenteeism and turnover.
This 60-minute conflict resolution webinar gives managers, supervisors and team leaders tools to handle conflict, difficult people and tough situations. You'll learn the iceberg concept of conflict, the top six causes of workplace conflict and five conflict management strategies, then find out whether you act like a shark, turtle, teddy bear, fox or owl.
The session closes with ways to stay calm under pressure and a four-step collaborative problem-solving process.
WHY SHOULD YOU ATTEND?
Poorly managed conflict costs organizations customers, top talent and the manager time spent smoothing over disagreements. Handling it well is a core skill for every supervisor and manager.
With the right strategies you can prepare for, respond to and resolve disagreements without stress or avoidance. Well-handled conflict can spark ideas and creativity. Executives, HR leaders, project and operations managers, supervisors and team leaders will benefit.
AREA COVERED
- The iceberg concept of conflict: what's above and below the waterline
- The top six causes of workplace conflict
- Five conflict management strategies with examples
- Conflict styles: shark, turtle, teddy bear, fox and owl
- Using each strategy in specific conflict situations
- Keeping your cool and responding professionally
- A 4-step collaborative problem-solving process
LEARNING OBJECTIVES
- Explain the iceberg concept of conflict
- Recognize the top six causes of workplace conflict
- Identify five conflict management strategies
- Determine your own conflict style
- Apply each strategy to specific conflict situations
- Stay calm and professional during disagreements
- Use a four-step collaborative process to resolve conflict
WHO WILL BENEFIT?
- CEO’s
- COO’s
- VP of Human Resources
- Chief Learning Officer
- Directors
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- Human Resources Professionals
Poorly managed conflict costs organizations customers, top talent and the manager time spent smoothing over disagreements. Handling it well is a core skill for every supervisor and manager.
With the right strategies you can prepare for, respond to and resolve disagreements without stress or avoidance. Well-handled conflict can spark ideas and creativity. Executives, HR leaders, project and operations managers, supervisors and team leaders will benefit.
- The iceberg concept of conflict: what's above and below the waterline
- The top six causes of workplace conflict
- Five conflict management strategies with examples
- Conflict styles: shark, turtle, teddy bear, fox and owl
- Using each strategy in specific conflict situations
- Keeping your cool and responding professionally
- A 4-step collaborative problem-solving process
- Explain the iceberg concept of conflict
- Recognize the top six causes of workplace conflict
- Identify five conflict management strategies
- Determine your own conflict style
- Apply each strategy to specific conflict situations
- Stay calm and professional during disagreements
- Use a four-step collaborative process to resolve conflict
- CEO’s
- COO’s
- VP of Human Resources
- Chief Learning Officer
- Directors
- Project Managers
- Operation Managers and Supervisors
- Team Leaders
- Human Resources Professionals