Today's workplaces bring together people of different ages, genders, cultures and personalities, and some of those differences can turn toxic. This managing difficult people and dealing with conflict webinar helps you recognize and respond to many types of people.
You'll explore personality types, thinking styles and ways of interacting, and see how a few simple strategies make difficult people easier to deal with. The session covers the many reasons misunderstandings arise, how they escalate into misbehavior, and the causes and cures of workplace conflict.
You'll also learn to choose the right type of conflict resolution and intervention, and when to refer a dispute to professionals through alternative dispute resolution (ADR): arbitration, mediation and conciliation.
WHY SHOULD YOU ATTEND?
From mild misunderstandings to serious conflict, difficult interactions drain time and morale. This session gives you strategies for finding workable solutions, whether people work side by side or far apart, and introduces formal dispute resolution options.
It suits HR and talent development professionals, managers, supervisors, leaders, executives and business owners.
AREA COVERED
- Personality types, thinking styles and forms of interaction
- People working together, in person or far apart
- The many reasons for misunderstanding
- From misunderstanding to misbehavior
- Dealing with difficult people: strategies and solutions
- Workplace conflict: causes and cures
- Types of conflict resolution and deciding on the right intervention
- Staying as calm and non-confrontational as possible
- ADR: arbitration, conciliation and mediation, and when to refer a dispute
LEARNING OBJECTIVES
- Recognize different personality types and thinking styles
- Identify the causes of misunderstanding and conflict at work
- Use simple strategies to deal with difficult people
- Choose the right conflict resolution approach and intervention
- Know when to refer a dispute to professionals
- Explain the three forms of ADR: arbitration, mediation and conciliation
WHO WILL BENEFIT?
- HR professionals
- Talent development professionals
- Managers
- Leaders
- Executives
- Business owners
- Supervisors
- Managers
- C-level executives
From mild misunderstandings to serious conflict, difficult interactions drain time and morale. This session gives you strategies for finding workable solutions, whether people work side by side or far apart, and introduces formal dispute resolution options.
It suits HR and talent development professionals, managers, supervisors, leaders, executives and business owners.
- Personality types, thinking styles and forms of interaction
- People working together, in person or far apart
- The many reasons for misunderstanding
- From misunderstanding to misbehavior
- Dealing with difficult people: strategies and solutions
- Workplace conflict: causes and cures
- Types of conflict resolution and deciding on the right intervention
- Staying as calm and non-confrontational as possible
- ADR: arbitration, conciliation and mediation, and when to refer a dispute
- Recognize different personality types and thinking styles
- Identify the causes of misunderstanding and conflict at work
- Use simple strategies to deal with difficult people
- Choose the right conflict resolution approach and intervention
- Know when to refer a dispute to professionals
- Explain the three forms of ADR: arbitration, mediation and conciliation
- HR professionals
- Talent development professionals
- Managers
- Leaders
- Executives
- Business owners
- Supervisors
- Managers
- C-level executives